Continuous Service Improvement in IT Operations through Predictive Analytics
DOI:
https://doi.org/10.36676/dira.v12.i3.90Keywords:
Predictive analytics, IT operations, continuous service improvement, data analysis, machine learning, operational efficiency, service qualityAbstract
In the evolving landscape of IT operations, continuous service improvement is essential for maintaining high performance, reliability, and customer satisfaction. Predictive analytics, leveraging advanced data analysis techniques and machine learning algorithms, offers a transformative approach to enhancing IT service management. This research paper explores the integration of predictive analytics into IT operations to drive continuous service improvement. It investigates how predictive models can forecast potential issues, optimize resource allocation, and enhance decision-making processes, ultimately leading to improved operational efficiency and service quality.
The study begins with an overview of traditional IT service management practices and the limitations they face in adapting to dynamic and complex IT environments. Conventional approaches often rely on reactive problem-solving and periodic reviews, which can lead to inefficiencies and missed opportunities for proactive intervention. Predictive analytics offers a paradigm shift by utilizing historical data and real-time information to predict future outcomes, enabling organizations to address potential problems before they impact operations.
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